How can we help?

FAQs

Answering your questions on General , Snap Delivery , Foodkits/ Hampers , Gift cards

General

To view details please visit our stores page.

If you’re missing an item in your order please contact us immediately.

No, we’re no longer offering our online grocery shopping service. Online purchases will only be available for hampers, gift cards and Food kits.

Yes, provided that you enter your card number at checkout. This does not apply to the purchasing of gift cards or pre-orders.

Snap Delivery

Farro and Snap Delivery have partnered to launch online shopping and delivery for Farro customers. A Snap driver completes the order at the your local Farro store, and delivers the groceries straight to the customer.

We are currently only offering our most popular products (800 of them) on Snap Delivery. There is still a wide range of products and essentials from each of our store departments available for you to purchase. If you can’t find it on the Snap Delivery website, you will need to pop into your local Farro to purchase it.

You will receive updates as the driver has accepted the job, arrives at store, shops and even contacted if they need to replace a product or choose a new flavour/ brand. Super tailored service.

Yes. Snap Delivery drivers will drop your groceries off at your selected address and notify you (via text message) when the job has been complete.

Yes. We are able to sell beer and wine, providing the customer has validated their age and is over the age of 18.

Yes. We are offering this service to our central Auckland customers however, the Snap Delivery website will be able to tell. you whether or not you live within the delivery boundary. 

No. You can’t use a Farro gift card on Snap Delivery at this time.

There are limited numbers of places available in each slot for the same day delivery and customers need to have their baskets checked out up to 30 minutes before the slot they require.

E.g. If you want a delivery for 2-4pm, you will need to be checked out before 1.30pm.

If all of the delivery slots have already been taken up by other customers, the website will only show you the delivery slots that are currently available. 

Foodkits/ Hampers

Due to the high demand we are currently experiencing, we are not accepting one-off bespoke hamper orders at this time. Please see our foodkit range either online or in-store. We are still accepting customised corporate or large hamper orders where you can select what product goes in your hampers. For corporate orders please contact [email protected] 

 

Yes, but only Auckland-wide and we need to use point to point courier (more costly than standard courier). Preferably, someone will also need to receive the package in the recipient’s address to ensure the package is put in the fridge on arrival. If you’re not going to be home at the time of delivery please ensure that you leave a chilly bin/bag in which we can place the chilled products, please also leave detailed delivery instructions.

Our courier charges for hampers are as follows: 

Auckland - $8.00

Auckland rural - $16.00

North Island - $15.00

North Island rural - $23.00

South Island and Waiheke - $25.00

South Island rural - $33.00

No, Unfortunately, we can only offer next day delivery. Delivery will be Monday to Saturday only

As there can be delays due to traffic, we can’t guarantee a specific time even when we use point to point courier.

We offer a range of foodkit to cater to various tastes and budgets, to view our foodkits, please visit our hampers page.

If you’re missing an item in your hamper, please contact us immediately.

Gift cards

Our gift cards do not have an expiry date when issued. 

$6.00, this includes tracking.

We offer gift cards in any denomination from $10 to $1000. These can be purchased in store or by visiting our gift cards page.

The maximum value to which you can purchase a gift card is $1000.

No, gift cards can’t be exchanged for cash nor will change be given for any balance remaining on the card.

We ask that you treat your gift card as cash, we cannot guarantee that we will replace a gift card if lost or stolen. If your gift card is lost/stolen please contact us immediately.