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FAQs

Answering your questions on Covid-19 , General , Online Shopping , Hampers , Gift cards

Covid-19

Our store hours will remain the same as normal - see your local store hours.

Yes. You can order your groceries online at shoponline.farro.co.nz/

We encourage customers to use the Government COVID-19 tracing app, we also have a paper form available. 

We require all customers to sign in using the government Covid-19 tracing app or our sign in form before entering the store. We strongly encourage that customers use face masks when shopping in store.

The Farro team will be wearing masks, we have also reinstalled protective screens at checkout. We will have tape on the floor at checkout and service counters to guide 2 metre social distancing.

General

To view details please visit our stores page.

If you’re missing an item in your order please contact us immediately.

Yes, you can order your Farro Groceries online and have them delivered via shoponline.farro.co.nz/

Yes, provided that you enter your card number at checkout. This does not apply to the purchasing of gift cards or pre-orders.

Online Shopping

We are currently only offering our most popular products for online shopping. There is still a wide range of products and essentials from each of our store departments available for you to purchase. If you can’t find it on our website, you will need to pop into your local Farro to purchase it.

You will receive a confirmation email when your order has been placed. You will also receive updates from the driver when they are 5 minutes away from delivering your order. You will even be contacted if they need to replace a product or choose a new flavour/ brand. 

Yes. We are able to sell beer and wine, providing the customer has validated their age and is over the age of 18.

Yes. We are offering this service to our Auckland-based customers. You can enter your post code on our website to find out whether or not you live within the delivery boundary. 

No. Unfortunately, you can’t use a Farro gift card for online purchase at this time.

There are limited numbers of places available in each slot for the same day delivery and customers need to have their baskets checked out up to 30 minutes before the slot they require.

E.g. If you want a delivery for 2-4pm, you will need to be checked out before 1.30pm.

If all of the delivery slots have already been taken up by other customers, the website will only show you the delivery slots that are currently available. 

Hampers

Due to the high demand we are currently experiencing, we are not accepting one-off bespoke hamper orders at this time. Please see our foodkit range either online or in-store. We are still accepting customised corporate or large hamper orders where you can select what product goes in your hampers. For corporate orders please contact [email protected] 

 

Yes, but only Auckland-wide and we need to use point to point courier (more costly than standard courier). Preferably, someone will also need to receive the package in the recipient’s address to ensure the package is put in the fridge on arrival. If you’re not going to be home at the time of delivery please ensure that you leave a chilly bin/bag in which we can place the chilled products, please also leave detailed delivery instructions.

Our courier charges for hampers are as follows: 

Auckland - $8.00

Auckland rural - $16.00

North Island - $15.00

North Island rural - $23.00

South Island and Waiheke - $25.00

South Island rural - $33.00

As there can be delays due to traffic, we can’t guarantee a specific time even when we use point to point courier.

We offer a range of foodkit to cater to various tastes and budgets, to view our foodkits, please visit our hampers page.

No, Unfortunately, we can only offer next day delivery. Delivery will be Monday to Saturday only

If you’re missing an item in your hamper, please contact us immediately.

Gift cards

Our gift cards do not have an expiry date when issued. 

$6.00, this includes tracking.

We offer gift cards in any denomination from $10 to $1000. These can be purchased in store or by visiting our gift cards page.

The maximum value to which you can purchase a gift card is $1000.

No, gift cards can’t be exchanged for cash nor will change be given for any balance remaining on the card.

We ask that you treat your gift card as cash, we cannot guarantee that we will replace a gift card if lost or stolen. If your gift card is lost/stolen please contact us immediately.