How can we help?


To view details please visit our stores page.

If you’re missing an item in your order please contact us immediately.

Yes, you can order your Farro Groceries online and have them delivered via

Yes, provided that you enter your card number at checkout. This does not apply to the purchasing of gift cards or pre-orders.

Online Shopping

We are currently only offering our most popular products for online shopping. There is still a wide range of products and essentials from each of our store departments available for you to purchase. If you can’t find it on our website, you will need to pop into your local Farro to purchase it.

You will receive a confirmation email when your order has been placed. You will also receive updates from the driver when they are 5 minutes away from delivering your order. You will even be contacted if they need to replace a product or choose a new flavour/ brand. 

Yes. We are able to sell beer and wine, providing the customer has validated their age and is over the age of 18.

Yes. We are offering this service to our Auckland-based customers. You can enter your post code on our website to find out whether or not you live within the delivery boundary. 

No. Unfortunately, you can’t use a Farro gift card for online purchase at this time.

There are limited numbers of places available in each slot for the same day delivery and customers need to have their baskets checked out up to 30 minutes before the slot they require.

E.g. If you want a delivery for 2-4pm, you will need to be checked out before 1.30pm.

If all of the delivery slots have already been taken up by other customers, the website will only show you the delivery slots that are currently available. 


Our 12 Days of Christmas Hamper is loaded with sweet and savoury treats to delight. Countdown until the big day with the following goodies:

Serious Popcorn Maple and Cinnamon Popcorn 100g
Bennett’s Milk Chocolate Bar 60g
Fix and Fogg Chocolate Hazelnut Butter Tube 275g
Farro Mixed Spice Shortbread Jar 300g
Kitchen Six Traditional Christmas Small Pudding 180g
J.Friend Pohutukawa Honey 160g
Asian Food Republic White Choc and Candy Cane Fortune Cookies 100g
Pohutukawa Pantry Round Traditional Christmas Small Fruit Cake 370g
The Clareville Gourmet Roasted Nuts 200g
Great Day Passionfruit Marshmallows 9pkt
Cranberry and Pistachio Rolada 150g
Herb and Spice Raspberry Meringues 80g

Due to the high demand we are currently experiencing, we are not accepting one-off bespoke hamper orders at this time. Please see our foodkit range either online or in-store. We are still accepting customised corporate or large hamper orders where you can select what product goes in your hampers. For corporate orders please contact [email protected] 


Yes, but only Auckland-wide and we need to use point to point courier (more costly than standard courier). Preferably, someone will also need to receive the package in the recipient’s address to ensure the package is put in the fridge on arrival. If you’re not going to be home at the time of delivery please ensure that you leave a chilly bin/bag in which we can place the chilled products, please also leave detailed delivery instructions.

For delivery of up to 4 hampers. Our courier charges are as follows: 

Auckland - $8.00

Auckland rural - $16.00

North Island - $15.00

North Island rural - $23.00

South Island and Waiheke - $25.00

South Island rural - $33.00

If you're ordering more than 4 hampers our courier charges will be variable, for more information please email us at [email protected]

As there can be delays due to traffic, we can’t guarantee a specific time even when we use point to point courier.

We offer a range of foodkit to cater to various tastes and budgets, to view our foodkits, please visit our hampers page.

No, Unfortunately, we can only offer next day delivery. Delivery will be Monday to Saturday only

If you’re missing an item in your hamper, please contact us immediately.

Gift cards

No, gift cards can’t be exchanged for cash nor will change be given for any balance remaining on the card.

The maximum value to which you can purchase a gift card is $1000.

We ask that you treat your gift card as cash, we cannot guarantee that we will replace a gift card if lost or stolen. If your gift card is lost/stolen please contact us immediately.

Our gift cards do not have an expiry date when issued. 

$6.00, this includes tracking.

We offer gift cards in any denomination from $10 to $1000. These can be purchased in store or by visiting our gift cards page.

Christmas Foodkits

The ingredients in the Christmas Foodkit will remain fresh for up to 4 days from pick up/delivery.

Yes, provided that a valid Friends of Farro card number is entered at the time of purchase. Friends of Farro points will be loaded on the 1st day of the week of pick up/delivery of your Christmas Foodkit.

No, if you’re not going to be home at the time of delivery please ensure that you leave a chilly bin/bag in which we can place the chilled products. For security reasons, if you live in an apartment we recommend that you’re home at the time of delivery. Alternatively, please provide detailed delivery instructions so we can ensure your food kit is delivered safely.

Our Christmas foodkit is a full three-course meal that comes in 2 different sizes – Small (feeds 4 – 6) and Large (feeds 10 – 12). The meal includes a starter, 2 mains with 3 side dishes (2 for the small) and a dessert.

Yes, both the turkey and ham are free range/free farmed and NZ raised

Yes, included in your food kit are comprehensive step-by-step instructions which will make the entire cooking experience fast and easy.

If you’re missing an item in your food kit, please contact us immediately by using the contact us form. We will be delivering missing items up until 5pm on Christmas Eve, 24th December.



Yes, you will need:

  • Salt & Pepper
  • Grainy mustard
  • White wine vinegar
  • Honey
  • Olive Oil
  • Butter
  • Garlic

Nothing, delivery is free of charge.

Yes, we’ll be delivering orders on the 20th, 21st, 22nd and 23rd of December. You can specify what date you want your food kit delivered at checkout.

Yes, you can pick up your food kit from either our Grey Lynn, Constellation Drive or Orakei store. You can specify which store and what date you’d like to pick up at checkout. There are selected dates in which you can choose from.

We deliver to the following postcodes:

0 Suburb
0632 Albany
0632 Albany Heights
0932 Arkles Bay
0930 Army Bay
1010 Auckland Standard
0600 Avondale
1026 Avondale
0622 Bayswater
0629 Bayview
0626 Beach Haven
2018 Beachlands
0622 Belmont
0626 Birkdale
0626 Birkenhead
0627 Birkenhead
0600 Blockhouse Bay
2010 Botany downs
2014 Botany Downs
0630 Browns Bay
0632 Browns bay
2012 Bucklands Beach
2014 Bucklands Beach
2013 Burswood
0620 Campbells Bay
0630 Campbells Bay
0620 Castor Bay
0626 Chatswood
2103 Clendon Park
2019 Clover Park
2023 Clover Park
2105 Clover Park
2014 Cockle Bay
2112 Conifer Grove
0632 Dairy Flat
2013 Dannemora
2016 Dannemora
0624 Devonport
2113 Drury
2013 East Tamaki
2016 East Tamaki
2019 East Tamaki
2016 East Tamaki Heights
2012 Eastern Beach
1010 Eden Terrace
1021 Eden terrace
1050 Ellerslie
1051 Ellerslie
1060 Ellerslie
1061 Ellerslie
1023 Epsom
1024 Epsom
1051 Epsom
632 Fairview Heights
2010 Farm Cove
2012 Farm Cove
2024 Favona
2016 Flat Bush
2019 Flat Bush
0620 Forrest Hill
1010 Freemans Bay
1011 Freemans Bay
0602 Glen Eden
0604 Glen Eden
0612 Glen Eden
1071 Glen Innes
1072 Glen Innes
0602 Glendene
1071 Glendowie
0627 Glenfield
0629 Glenfield
2013 Golflands
2105 Goodwood Heights
1010 Grafton
1023 Grafton
0604 Green Bay
0632 Greenhithe
1051 Greenlane
1061 Greenlane
1021 Grey Lynn
1022 Grey Lynn
0930 Gulf Harbour
2012 Half Moon Bay
2014 Half Moon Bay
0931 Hatfields Beach
0622 Hauraki
0610 Henderson
0612 Henderson
0612 Henderson Valley
0614 Henderson Valley
0618 Herald Island
1011 Herne Bay
1022 Herne Bay
2010 Highland Park
0626 Hillcrest
0627 Hillcrest
0629 Hillcrest
1042 Hillsborough
1061 Hillsborough
0616 Hobsonville
0618 Hobsonville
2010 Howick
2014 Howick
2013 Huntington Park
2113 Karaka
0602 Kelston
1021 Kingsland
1071 Kohimarama
0630 Long Bay
0632 Lucas Heights
1041 Lynfield
1042 Lynfield
0630 Mairangi Bay
2022 Mangere
2022 Mangere Bridge
2024 Mangere East
0930 Manly
2018 Manukau
2010 Manukau
2014 Manukau
2016 Manukau
2022 Manukau
2023 Manukau
2025 Manukau
2103 Manukau
2104 Manukau
2105 Manukau
2102 Manurewa
2105 Manurewa
2102 Manurewa East
2018 Maraetai
0614 Massey
0814 Massey
0930 Matakatia
1072 Meadowbank
2014 Mellons Bay
0620 Milford
1071 Mission Bay
1021 Morningside
1022 Morningside
1025 Morningside
1022 Mount Albert
1025 Mount Albert
1024 Mount Eden
1041 Mount Eden
1025 Mount Roskill
1041 Mount Roskill
1042 Mount Roskill
1051 Mount Wellington
1060 Mount Wellington
1062 Mount Wellington
1072 Mount Wellington
1025 Mt Albert
1024 Mt Eden
1025 Mt Roskill
1041 Mt Roskill
1060 Mt Wellington
1072 Mt Wellington
0630 Murrays Bay
0622 Narrow Neck
0624 Narrow Neck
0600 New Lynn
0600 New Windsor
1023 Newmarket
1052 Newmarket
0626 Northcote
0627 Northcote
0627 Northcote Point
0630 Northcross
0632 Northcross
2013 Northpark
1061 One Tree Hill
1061 Onehunga
2113 Opaheke
1071 Orakei
0931 Orewa
1062 Otahuhu
2023 Otara
2025 Otara
0630 Oteha
0632 Oteha
2113 Pahurehure
2010 Pakuranga
2013 Pakuranga
2010 Pakuranga Heights
1060 Panmure
1072 Panmure
2110 Papakura
2112 Papakura
2113 Papakura
2024 Papatoetoe
2025 Papatoetoe
2104 Papatoetoe
1010 Parnell
1052 Parnell
1061 Penrose
0632 Pinehill
1022 Point Chevalier
1025 Point Chevalier
1072 Point England
1011 Ponsonby
1021 Ponsonby
1022 Pt Chevalier
2120 Pukekohe
2105 Randwick Park
0612 Ranui
0932 Red Beach
1050 Remuera
1051 Remuera
1072 Remuera
0632 Rosedale
2113 Rosehill
0630 Rothesay Bay
1023 Royal Oak
1061 Royal Oak
1071 Saint Heliers
1050 Saint Johns
1072 Saint Johns
1011 Saint Marys Bay
1025 Sandringham
1041 Sandringham
0632 Schnapper Rock
2016 Shamrock Park
2014 Shelly Park
0932 Silverdale
2014 Somerville
1071 St Heliers
1072 St Heliers
1072 St johns
0624 Stanley Point
0930 Stanmore Bay
0932 Stanmore Bay
1072 Stonefields
2010 Sunnyhills
0620 Sunnynook
0630 Sunnynook
0632 Sunnynook
0612 Sunnyvale
0816 Swanson
0612 Swanson
0614 Swanson
2105 Takanini
2110 Takanini
2112 Takanini
0620 Takapuna
0622 Takapuna
0610 Te Atatu Peninsula
0602 Te Atatu South
0610 Te Atatu South
0612 Te Atatu South
2105 The Gardens
1024 Three Kings
1041 Three Kings
1042 Three Kings
0930 Tindalls Beach
0600 Titirangi
0604 Titirangi
0630 Torbay
0632 Torbay
2105 Totara Heights
2019 Totara Park
0627 Totara Vale
0629 Totara Vale
0632 Totara Vale
2121 Tuakau
0632 Unsworth Heights
0630 Waiake
1026 Waterview
2103 Wattle Downs
0618 West Harbour
1022 Western Springs
0614 Westgate
1022 Westmere
2103 Weymouth
0930 Whangaparaoa
0932 Whangaparaoa
0618 Whenuapai
0814 Whenuapai
0630 Windsor Park
0632 Windsor Park
2104 Wiri

The Christmas Foodkit will be delivered between 12pm and 5pm. We can’t guarantee a specific time, as there can be delays due to busy roads this time of the year.

Our Christmas foodkit contains the following allergens: gluten, dairy and nuts. We can customise your Christmas Foodkit to make it Gluten Free - please contact us to arrange this.

We can customise your Christmas Foodkit to make it Gluten Free - please contact us to arrange this. We are not offering any other customisations of the Christmas Foodkit. 5pm on Wednesday, 16 December is the last moment you can update or change your Christmas foodkit order.

Ham Pre-Orders

We recommend that you allow for 400g per person for bone in hams and 250 grams for champagne or bone-drawn hams. For a more in-depth guide to finding the right ham for you, have a look at our ham guide.

No sorry, we’re unable to source organic ham in New Zealand but we do stock NZ-raised free-farmed ham.

Yes they do, but only small amounts.

Yes, all of our hams are free-range or free-farmed.

You can pick up your pre-ordered ham and pay for at any of our 6 stores. Just head to the butchery department and give them your name then head to the checkout to make payment.

Yes, you can specify your preferred pick up date at checkout.


Weighed items such as hams and turkeys may vary slightly at checkout. We endeavour to get as close to your requested weight as possible, but charges may vary slightly depending on the size of the ham or turkey

No, we don’t offer in-store glazing but we do offer a variety of glazes that can be purchased separately. For any ham purchased over 4kg, you will receive a free Farro ham glaze.

If you don’t manage to finish your ham there’s no need to worry. Soak a ham bag or tea towel in 5 cups of water and two tablespoons of vinegar, wring out any excess moisture then wrap your ham tightly and pop it in the fridge. We recommend repeating this process every 2 or 3 days.

If stored correctly, cooked and cured ham can last up to 2 weeks in the fridge.

Turkey Pre-Orders

We recommend that you allow for approximately 500g per person for bone in turkeys and 200g for de-boned turkeys.

Yes, all of our turkeys are free-range or free-farmed and NZ raised.

No, we’re unable to source organic turkeys in New Zealand.

You can pick up your pre-ordered turkey and pay for it at any of our 6 stores. Just head to the butchery department and give them your name then head to the checkout to make payment.

Yes, you can specify your preferred pick up date at checkout.

Turkey is best served fresh, if you have any leftovers we recommend that you put them in the fridge in an air tight container. If stored correctly, cooked turkey will last approximately 2 days in the fridge.

If stored correctly, cooked turkey will last approximately 2 days in the fridge.