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FAQs

Answering your questions on Christmas Foodkit , Ham , Turkey , Pre-order , Hampers , Gift cards , General

Christmas Foodkit

The food kit is a full three-course meal that will generously feed 10 – 12 adults. The meal includes a starter, 2 mains with 3 side dishes and a dessert.

Yes, you will need: 

  • Olive oil
  • Garlic
  • Grainy Mustard
  • Salt and pepper

Yes, both the turkey and ham are free range/free farmed and NZ raised

Yes, the food kit contains gluten and dairy.

Yes, included in your food kit are comprehensive step-by-step instructions which will make the entire cooking experience fast and easy.

Nothing, delivery is free of charge. We only deliver to the Auckland region.

Yes, we’ll be delivering orders on the 21st and 22nd December. You can specify what date you want your food kit delivered when you purchase the foodkit online.

No, if you’re not going to be home at the time of delivery please ensure that you leave a chilly bin/bag in which we can place the chilled products. For security reasons, if you live in an apartment we recommend that you’re home at the time of delivery. Alternatively, please provide detailed delivery instructions so we can ensure your food kit is delivered safely.

Yes, you can pick up your food kit from either our Constellation Drive or Orakei store. You can specify which store and what date you’d like to pick up when you purchase the food kit online.

If you’re missing an item in your food kit, please contact us immediately by using the contact us form. We will be delivering missing items up until 5pm on Christmas Eve, 24th December.

 

To ensure you enjoy the Farro Christmas Foodkit at it's freshest we recommend that you prepare and cook it no more than 4 days after pick up/delivery. This means that if you plan to consume it on Christmas Day then you should have it picked up/delivered no earlier than 21st December.

Ham

We recommend that you allow for 400 grams per person for bone-in hams and 250 grams for champagne or bone-drawn hams. 

No sorry, we’re unable to source organic Ham in New Zealand but we do stock NZ raised free farmed ham.

Yes they do, but only small amounts.

Yes, all of our hams are free-range or free-farmed.

You can pick up your pre-ordered ham and pay for at any of our 6 stores. Just head to the butchery department and give them your name then head to the checkout to make payment.

Yes, you can specify your preferred pick up date on the order form.

No we do not courier or deliver hams. You can pre-order hams to be paid for and picked up at any of our 6 stores.

Weighed items such as hams and turkeys may vary slightly at checkout. We endeavour to get as close to your requested weight as possible, but charges may vary slightly depending on the size of the ham or turkey.

No, we don’t offer in-store glazing but we do offer a variety of glazes that can be purchased separately.

Glazing a ham can be a tricky and daunting process, to make it easier we’ve produced a how-to video which can be found here.

If you don’t manage to finish your ham there’s no need to worry. Soak a ham bag or tea towel in 5 cups of water and two tablespoons of vinegar, wring out any excess moisture then wrap your ham tightly and pop it in the fridge. We recommend repeating this process every 2 or 3 days.

If stored correctly, cooked and cured ham can last up to 2 weeks in the fridge.

Turkey

We recommend that you allow for 500 grams per person.

Yes, all of our turkeys are free-range or free-farmed and NZ raised.

No, we’re unable to source organic turkeys in New Zealand.

You can pick up your pre-ordered turkey and pay for it at any of our 6 stores. Just head to the butchery department and give them your name then head to the checkout to make payment.

Yes, you can specify your preferred pick up date on the order form.

No, we do not courier or deliver turkeys. You can pick up your pre-ordered turkey and pay for it at any of our 6 stores.

Turkey is best served fresh, if you have any leftovers we recommend that you put them in the fridge in an air tight container. If stored correctly, cooked turkey will last approximately 2 days in the fridge.

If stored correctly, cooked turkey will last approximately 2 days in the fridge.

Pre-order

No. You pay for any pre-ordered items at the checkout when you pick up your pre-order.

Please have your confirmation number handy. This is located on the confirmation email we send once your pre-order has been made online.

Please email [email protected] with the details of your order (including your confirmation number) and what you would like to change or cancel.

Hampers

We offer a range of hampers to cater to various tastes and budgets, to view our hampers and the goodies inside, please visit our hampers page.

Yes, but this needs to be done in-store. If you want a custom hamper please follow these steps at any of our stores:

1)     Choose products

2)     Choose packaging (box, basket, crate etc.)

3)     Pay at the checkouts and tell them you want it wrapped.

4)     Our team will wrap it for you

Yes, but only Auckland-wide and we need to use point to point courier (more costly than standard courier). Preferably, someone will also need to receive the package in the recipient’s address to ensure the package is put in the fridge on arrival. If you’re not going to be home at the time of delivery please ensure that you leave a chilly bin/bag in which we can place the chilled products, please also leave detailed delivery instructions.

Our courier charges for hampers are as follows:

  • Auckland $8 (cut-off 19 December)
  • Auckland rural $16 (cut-off 12 December)
  • North Island cities $15 (cut-off 17 December)
  • North Island rural $23 (cut-off 10 December)
  • South Island Cities $25 (cut-off 12 December)
  • South Island Rural $33 (cut-off 10 December)

 

Yes, if the order was made before 2pm and only for non-rural Auckland addresses. This will be via point to point courier (more costly than standard courier). Please email us at [email protected] to organise this.

Gift cards

Our gift cards do not have an expiry date when issued. 

$6.00, this includes tracking.

We offer gift cards in any denomination from $10 to $1000. These can be purchased in store or by visiting our gift cards page.

The maximum value to which you can purchase a gift card is $1000.

No, gift cards can’t be exchanged for cash nor will change be given for any balance remaining on the card.

We ask that you treat your gift card as cash, we cannot guarantee that we will replace a gift card if lost or stolen. If your gift card is lost/stolen please contact us immediately.

General

To view details please visit our stores page.

If you’re missing an item in your order please contact us immediately.

No, we’re no longer offering our online grocery shopping service. Online purchases will only be available for hampers, gift cards and Food kits.

Yes, provided that you enter your card number at checkout. This does not apply to the purchasing of gift cards or pre-orders.

Yes, please show your pre order or purchase confirmation when you pick up, this will be sent to you via email once you have completed your pre order or purchase.