View all News

A note to our Friends of Farro on COVID-19

A note to our Friends of Farro on COVID-19

YES Farro is open

Whatever the alert level, ALL Farro stores are open as an essential service.

Opening Hours

Our Store opening hours have changed and all Farro stores are open 9am to 6pm, 7 days a week, until further notice.

Availability of Stock

Every day we are getting deliveries of fresh bread, fruit and vegetables, meat, dairy and many more grocery essentials. Please only take what you need to ensure that there is enough for everyone.

Please maintain social distance

  • It’s now 2 meter separation to maintain between yourself and others.
  • All our checkouts are marked on the store floors providing a guide of where customers need to queue to maintain a 2 meter distance.
  • We will be setting up temporary protective screens at checkout for our staff and customers to keep a safe distance.

Maintaining Safe number of Customers in Store

We will be managing customer numbers that go into Farro store at any one time to help maintain a safe distance between customers in store. Please refrain from shopping at Farro in couples or groups. Please be patient and kind to our staff we are trying our best to service you as quickly as we can.

 Mt Eden Café seating & shared seating areas are now closed

We have temporarily closed all of our shared seating areas in all stores to keep safe. Please don’t consume food within stores.

High Risk customers

People over 70 years of age, people who have compromised immunity or people who have underlying respiratory conditions should stay at home as much as they can and ask a family member or friend  to do your food shopping at Farro for them.

Reduced service counters

To help manage customer levels, we have reduced the service offering in our deli and service butchery counter. This will mean no cut to order cheese or charcuterie services, and a smaller range of salads and lunch options. We will still have a lot of pre-packed options to choose from in both our cheese and cured meat selection.

Be Kind

Please be kind to one another especially those in need of extra support at this time as well as our staff who are  working incredibly hard to help you.

Farro will continue to take additional measures and guidance from the Ministry of Health to ensure our customers, our staff and the community keep safe. 

Thank you for your ongoing support of Farro as our teams do their best to serve you during these challenging times