View all News

Farro Constellation Drive: Important Covid-19 Update

Farro Constellation Drive: Important Covid-19 Update

Farro Constellation Drive has been identified as a COVID-19 location of interest on the government website.     

We have now put the relevant steps in place in line with the Ministry of Health guidelines, which include contacting impacted team members and deep cleaning our store.     

The Ministry of Health confirmed a customer at Constellation Drive Farro has tested positive with COVID-19. The infectious customer visited the store on: 

Day - Thursday 12 August
Times - 10:20am - 11:40am

What to do if you were in store at this time

Call Healthline on 0800 358 5453, test immediately, and self-isolate until you receive a negative Covid-19 test. Your household members must also stay home until you have tested negative and should self-monitor for Covid symptoms.

Get tested & self-isolate

If you were shopping in store during the above timeframe, or at any of the other locations of interest, it’s extremely important you get tested, self-isolate, and call Healthline on 0800 358 5453. For more information, visit https://covid19.govt.nz/

If you shopped at Farro Constellation Drive on Thursday 12 August at the above times, you are considered a Close Contact.  You will need to phone Healthline on 0800 358 5453 and get tested:

Immediately - Tuesday 24 August (Day 12 Test) and self-isolate at home.

Please isolate in your own home, away from family if possible. After receiving a negative test then you can stop self-isolating, though you will still need to comply with Alert Level rules. Your household contacts are also required to stay at home until you receive a negative test.

Monitor for Covid-19 Symptoms

If you are experiencing any symptoms, call your GP or Healthline (0800 358 5453) and get tested. The symptoms of COVID-19 are: 

  • Sneezing and runny nose
  • Sore throat
  • A new or worsening cough
  • A fever at least 38 degrees
  • Shortness of breath
  • Temporary loss of smell or altered sense of taste
  • Diarrhoea
  • Headache
  • Muscle pain or body aches
  • Nausea and vomiting

For more information and advice, visit: www.covid19.govt.nz.


Vaccinations

Even in you are vaccinated you must stay in isolation for 14 days from the date of exposure. This is because no vaccine is 100 per cent effective. You still may get ill, or pass the virus to others, if you are developing Covid-19.     


Store reopens Thursday 26 August at 9am

The store has been closed from 12pm Tuesday 24 August to undergo an intensive deep clean. The store will reopen Thursday 26 August at 9am.

Farro’s commitment remains the same – maintaining the safest shopping environment and protecting the wellbeing of our staff and customers. Constellation Drive Farro is being meticulously cleaned, sanitised, and disinfected by professional cleaners before reopening on Thursday 26th August at 9am. All Farro staff continue to adhere to our strict hygiene practices of wearing full PPE and maintaining a physical distance.     

Farro is working closely with the MOH to trace customers that visited the store at these specified times using the Government Covid-19 tracing app or the store’s written check in form.

All other Farro stores remain open 7 days from 9am to 6pm. Farro Grey Lynn reopened today after completing a thorough deep clean. Farro staff operate independently at each store so there is no risk of cross infection between stores.     


Questions?

We understand there will be a mix of reactions to this positive test. We will get through this by supporting each other, maintaining our strict hygiene standards. For more information and advice, visit: www.covid19.govt.nz or call Healthline (0800 358 5453). Or email Farro on [email protected]